Frequently Asked Questions

Nicotine pouches are small, tobacco-free pouches that you place between your gum and upper lip. They deliver nicotine through the oral mucosa without smoke, vapour, or tobacco leaf. Each pouch lasts roughly 20-40 minutes depending on the brand and strength.

Nicotine strengths in our catalogue range from around 3 mg to 50 mg per pouch. If you are new to nicotine pouches, start in the Normal band (3-6 mg) and work your way up. Experienced users often prefer Strong pouches (6-10 mg) for regular use. Extra Strong (10-16 mg) and Super Strong (16 mg+) products are best suited for heavy users transitioning from smoking or other tobacco products.

Nicotine pouches do not involve combustion or tobacco leaf, but they still contain addictive nicotine. They are not medical products, quitting aids, or a risk-free choice. If you have health concerns, are pregnant, nursing, or under medical treatment, speak with a qualified healthcare professional first.

Most cans contain 20 pouches, though some brands offer 15 or 24. The product page always lists the exact count. Multi-pack rolls (typically 10 cans) are available for popular products at a discounted per-can price.

A single nicotine pouch typically lasts 20 to 40 minutes. Flavour peaks around the 5-10 minute mark, while nicotine absorbs steadily throughout. Mini pouches tend toward the shorter end (~20 min), while slim pouches last longer (~30-40 min). Remove the pouch when the flavour fades. Read our full guide on how long nicotine pouches last.

The key difference is tobacco. Snus contains ground tobacco leaf, while nicotine pouches are tobacco-free pouches made with nicotine, fibres, flavourings, and moisture-balancing ingredients. Nicotine pouches are white and usually shelf-stable, while snus rules and availability differ by country. Read our full nicotine pouches vs snus comparison.

Some users report mild tingling under the lip, occasional hiccups, nausea, or dizziness, especially when using a strength that's too high for their tolerance. Start low if you're new, remove the pouch if you feel unwell, and speak with a healthcare professional if symptoms concern you. See our complete side effects guide.

The strongest nicotine pouches in our range reach 50 mg per pouch (Rabbit). Other super-strong brands we carry include CUBA (up to 43 mg) and Pablo (up to 30 mg). These are strictly for experienced users with high tolerance. See our full strongest nicotine pouches ranking.

For most newer users, a lower strength and familiar flavour is the safer starting point. Mini and slim mint options are usually easier to compare because the flavour profile is familiar and the strength labels are clear. Read our full beginners guide.

Mini pouches are smaller, more discreet, and deliver a shorter experience (~20 min). Slim pouches are longer and thinner, sit comfortably under the lip, and last longer (~30-40 min) with more flavour. Most brands offer both — slim is the most popular format for daily use.

If you are trying to stop smoking, speak with a qualified healthcare professional. Nicotine pouches are tobacco-free nicotine products, but this site does not present them as medical products, quitting aids, or a risk-free choice. See our switching from cigarettes guide for a practical week-by-week plan.

Yes. Most nicotine pouches have a shelf life of 12-18 months from manufacture. The expiry date is printed on the bottom of the can. Store them in a cool, dry place — unlike snus, they don't need refrigeration. If a can is expired, dried out, damaged, or smells wrong, do not use it.

This varies by person and strength. There is no one-size-fits-all number. If you experience nausea, hiccups, dizziness, or discomfort, stop using the pouch and consider a lower strength or fewer pouches.

ZYN and VELO are two of the most recognised nicotine pouch brands, with broad ranges across mint, fruit, and classic profiles. Popularity depends on market, availability, and personal preference. Read our ZYN vs VELO comparison.

Rules change by country, so check the rules where you live before ordering. Some markets allow tobacco-free nicotine pouches, some restrict strengths or labels, and some limit retail sale. Adult-age restrictions apply wherever delivery is available.

We ship to most EU countries. Shipping availability and delivery times vary by destination. During checkout you will see the available shipping options and estimated delivery dates for your address.

Orders over €45 qualify for free standard shipping. Below that threshold, a flat-rate shipping fee applies and is shown at checkout before you pay.

We dispatch orders the same or next business day. Standard delivery within the EU usually takes 2-4 business days; express delivery is usually 1-2 business days where available. You will receive a tracking link by email once your order is shipped.

Yes. Once your order ships, we send a tracking link to the email address you used at checkout. You can also view order status by logging into your account.

We accept major credit and debit cards (Visa, Mastercard), as well as popular EU payment methods available through our payment provider. All transactions are processed securely via encrypted checkout.

Due to the nature of nicotine products, we cannot accept returns on opened items. If you receive a damaged or incorrect product, contact us within 14 days of delivery and we will arrange a replacement or refund.

Email support@snusfriends.com with your order number and a photo of the damage. We will resolve the issue as quickly as possible, usually within one business day.

Nicotine products are intended for adults only. EU regulations require us to verify that all customers meet the minimum legal age in their country of residence before completing a purchase. This protects minors and ensures compliance with local laws.

The minimum age is 18 in most EU countries. Some countries may set a higher threshold. You must confirm that you meet the legal age requirement in your country when placing an order.