Terms of Service
Effective date: 31 March 2026
1. About Us
SnusFriend is operated by Nordic Express AB ("we", "us", or "our"), registered in Sweden under company registration number 559216-3884 (VAT SE559216388401). Our website is located at snusfriends.com ("Site"). For questions about these Terms, contact us at support@snusfriends.com.
2. General Terms
These Terms of Service ("Terms") govern your use of the Site and all related services, including ordering, account management, and community features. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, you must not use the Site.
SnusFriend reserves the right to update these Terms at any time. Changes will be posted on this page with an updated effective date. Changes become effective upon your next order or continued use of the Site after the update.
3. Eligibility and Age Confirmation
You must be at least 18 years of age (or the legal age for purchasing nicotine products in your jurisdiction, whichever is higher) to use the Site and place orders. By creating an account or placing an order, you confirm that you meet this age requirement. The current checkout records this customer confirmation; it does not perform identity verification.
We reserve the right to request proof of age separately. If proof is requested separately and cannot be provided, we may cancel the order. Any attempt to purchase products while underage may be reported to the relevant authorities.
4. Orders
An order is considered confirmed once you receive an order confirmation email from us. We reserve the right to refuse or cancel any order for reasons including but not limited to: product availability, pricing errors, suspected fraud, or failure to meet eligibility requirements.
We are only obligated to deliver products that are available in our inventory at the time of dispatch. If a product becomes unavailable after you place your order, we will contact you with the remedies available for that order. Any refund terms will follow the verified policy shown when live shopping opens.
5. Prices, Fees, and Payment
All prices on the Site are displayed in euros (EUR). Prices may exclude local VAT or excise taxes depending on your country of delivery; any applicable taxes are calculated and shown at checkout before you complete your order.
We reserve the right to adjust prices at any time. Price changes will not affect orders that have already been confirmed.
Available payment methods and the applicable payment provider are shown at checkout before payment. We do not store your full payment card details on our servers.
6. Shipping and Delivery
Shipping availability, costs, delivery estimates, carrier details, and damage-reporting procedures are pending verification. No shipping promise is made in this preview.
7. Returns and Refunds
Withdrawal, return, and refund conditions are pending verification. No return or refund promise is made in this preview; contact support@snusfriends.com with questions.
8. Discount Codes and Promotions
Discount codes are single-use per order unless otherwise stated. Minimum order values may apply. Discount codes cannot be exchanged for cash, combined with other offers (unless explicitly permitted), or applied retroactively to existing orders. We reserve the right to invalidate codes that are distributed or used in ways that violate these Terms.
9. Intellectual Property
All content on the Site — including text, graphics, logos, images, product descriptions, and software — is the property of SnusFriend or its licensors and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from any content on the Site without prior written permission. Product names and brand logos belong to their respective owners.
10. User Accounts and Conduct
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized access.
You agree not to: use the Site for any unlawful purpose; submit false or misleading information; attempt to interfere with the Site's operation; resell products purchased on the Site without authorization; or post abusive, offensive, or harmful content in community features.
11. Limitation of Liability
To the maximum extent permitted by law, SnusFriend shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, or data, whether incurred directly or indirectly, arising from your use of the Site or products purchased through it.
Our total liability for any claim arising from these Terms or your use of the Site shall not exceed the amount you paid for the specific order giving rise to the claim.
12. Force Majeure
SnusFriend is not liable for delays or failure to perform any obligation under these Terms where the delay or failure results from causes beyond our reasonable control, including but not limited to: natural disasters, war, terrorism, labour disputes, government actions, supply chain disruptions, carrier delays, pandemics, or interruption of transportation or telecommunications infrastructure.
13. Governing Law and Disputes
These Terms are governed by and construed in accordance with the laws of Sweden. Any disputes arising from these Terms or your use of the Site shall be resolved through the courts of Sweden, without prejudice to any mandatory consumer protection provisions in your country of residence that may apply.
For EU consumers: you may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.
14. Contact
If you have any questions about these Terms, please contact us at support@snusfriends.com.